Refund & Return Policy — Zeleia Supply Co.

Every Zeleia item is made to order — printed just for you the moment you place your order. Because nothing is pre-made or restocked, our return policy works a little differently from a typical store. Please read it before you buy, and check the size guide on each product page.

Damaged, defective, or misprinted items — we'll make it right

If your order arrives damaged, defective, or misprinted, we'll send you a free replacement or a refund — at no cost to you, and you don't need to ship anything back.

• Contact us within 30 days of delivery at support@zeleiasupply.com.
• Include your order number and clear photos of the issue (and a photo of the shipping label if the item arrived damaged).

We'll get it sorted as quickly as we can.

Wrong size, wrong color, or change of mind

Because every item is custom-printed on demand, we're unable to accept returns or offer free refunds or exchanges for the wrong size, wrong color, or a change of mind. To help you order with confidence, every product page includes a detailed size guide — please check it before purchasing.

If you'd still like a different size or color, we're glad to help you place a new order, but the cost of the replacement item and its shipping is the customer's responsibility.

Lost or undelivered orders

If tracking shows a problem or your order hasn't arrived, contact us within 30 days of the estimated delivery date and we'll work with our production partner to locate or reship it.

If a package is returned because of an incorrect or incomplete address entered at checkout, we can reship it, but the reshipping cost is the customer's responsibility. Please double-check your shipping address before ordering.

Order changes & cancellations

Production begins quickly after you order. If you need to change or cancel, contact us within 24 hours of placing your order — after that, your item may already be in production and changes may not be possible.

Refunds

Approved refunds are issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.

Contact us

Email [support@zeleiasupply.com with your order number and any relevant photos. We typically reply within [1–2] business days.

This policy forms part of our Terms of Service and does not affect any statutory consumer rights you may have under the laws of your country or region.