Shipping policy

SHIPPING POLICY

Zeleia Supply Co.

How our shipping works — please read first

Every Zeleia item is made to order — printed just for you after you order. That means your total delivery time has two parts:

Total delivery time = Production time + Shipping time

This is different from stores that ship from a shelf, so please factor in both when estimating arrival.

1. Production (fulfillment) time

After your payment is confirmed, your item goes into production with our fulfillment partner. Production typically takes [2–5] business days before your order is handed to the carrier. Orders are produced on business days (Mon–Fri), excluding holidays.

2. Shipping time

Once shipped, estimated transit times are:

United States: approximately [3–8] business days
Canada: approximately [5–12] business days

These are estimates, not guarantees. Carrier delays, weather, and peak seasons (e.g. holidays) can extend them. (Confirm your current figures against Printful's live production and shipping estimates and update the numbers above.)

3. Shipping rates

Shipping costs are calculated and shown at checkout before you pay, based on your destination and order.

4. Order tracking

When your order ships, you'll receive a confirmation email with a tracking number so you can follow it to your door.

5. Multiple items

If you order several items, they may be produced and shipped separately and arrive at different times, at no extra shipping cost to you. Don't worry if one part of your order arrives first.

6. Customs, duties & import taxes (Canada / international)

Orders may be subject to import duties, taxes, or customs fees set by your country, which are not included in our prices or shipping charges and are the customer's responsibility. These are charged by your local customs authority, not by us. Customs processing can also add to delivery time.

7. Correct address is your responsibility

Please double-check your shipping address at checkout. If a package is returned or lost because of an incorrect or incomplete address, reshipping costs are the customer's responsibility, as described in our Refund & Return Policy.

8. Lost, delayed, or undelivered orders

If your tracking shows a problem, or your order hasn't arrived within the estimated window, please contact us — lost or undelivered orders are handled under our Refund & Return Policy (report within 30 days of the estimated delivery date, and we'll work with our fulfillment partner to locate or reship it).

9. Damaged or defective items

If your order arrives damaged or misprinted, see our Refund & Return Policy — report within 30 days of delivery with photos and we'll replace or refund it at no cost to you.