Terms of service
TERMS OF SERVICE & DISTANCE SALES AGREEMENT
Zeleia Supply Co.
Effective date: June 26, 2026 · Last updated: June 26, 2026.
These terms have two parts. Part A is our general Terms of Service. Part B is the Distance Sales Agreement / Preliminary Information Form that applies to each order. By using the site or placing an order, you agree to both, together with our Refund & Return Policy, Shipping Policy, and Privacy Policy.
PART A — TERMS OF SERVICE
1. Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of www.zeleiasupply.com and any purchase you make from Zeleia Supply Co. ("Zeleia," "we," "us," "our"), operated by Bilgesu Kadan. By using the site or placing an order, you agree to these Terms, the Distance Sales Agreement in Part B below, and our Refund & Return Policy, Shipping Policy, and Privacy Policy, all incorporated here by reference. If you do not agree, please do not use the site or place an order.
2. Eligibility
You must be at least the age of majority in your place of residence, and able to form a binding contract, to place an order. By ordering, you confirm that the information you provide is accurate and complete.
3. Products, Made-to-Order Nature & Accuracy
Our products are apparel items printed to order through our third-party production and fulfillment partner. Because each item is made on demand, please review the size guide on each product page before ordering. We try to display product colors, designs, and details as accurately as possible, but screens vary and printed colors may differ slightly. We reserve the right to correct any errors, inaccuracies, or omissions (including in pricing or descriptions) and to update information at any time without prior notice.
4. Orders, Pricing & Payment
All prices are listed in [USD] and may change at any time. Placing an order is an offer to buy; we may accept or decline any order, or limit quantities, at our discretion. Payment is processed by our third-party payment provider (PayTR); by paying, you agree to that provider's terms and confirm you are authorized to use the payment method. If a payment is declined, reversed, or fails, we may cancel the order. Order changes or cancellations are handled as described in our Refund & Return Policy and in Part B (generally only possible within a short window before production begins).
5. Shipping & Delivery
Shipping methods, costs, and estimated timeframes are described in our Shipping Policy. Because items are made to order, delivery times include production time. Risk of loss passes to you on delivery to the carrier; lost or undelivered orders are handled under our Refund & Return Policy.
6. Returns & Refunds
Returns, replacements, and refunds are governed by our Refund & Return Policy. In short: because items are custom-printed on demand, we do not accept returns for wrong size, wrong color, or change of mind, but we will replace or refund damaged, defective, or misprinted items reported within 30 days of delivery with photo proof.
7. Intellectual Property
All designs, artwork, graphics, slogans, logos, text, and other content on this site, and the name and brand "Zeleia Supply Co.," are owned by us or our licensors and protected by copyright, trademark, and other laws. Our designs and brand are our core assets. You may not copy, reproduce, resell, redistribute, scrape, or create derivative works from any of our designs or content, in any medium, without our prior written permission. Purchasing a product grants you ownership of that physical item only — not any rights in the underlying design. We reserve all rights not expressly granted.
8. Acceptable Use
You agree not to use the site to: break any law; infringe intellectual property; introduce malware; attempt unauthorized access; scrape or harvest data; resell our products or designs without authorization; or interfere with the site's operation or security. We may suspend or terminate access for any violation.
9. User Content
If you submit reviews, comments, photos, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and adapt that content in connection with our business and marketing. You confirm you own or have the rights to what you submit and that it isn't unlawful, infringing, or offensive. We may remove any user content at our discretion.
10. Third-Party Services
The site relies on third-party providers for payment processing and order production/fulfillment. We are not responsible for the acts, omissions, policies, or content of third parties, and your use of their services may be subject to their own terms.
11. Disclaimer of Warranties
The site and products are provided "as is" and "as available" to the fullest extent permitted by law. We disclaim all warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted, secure, or error-free. (This does not exclude warranties or rights that cannot be excluded under applicable consumer-protection law.)
12. Limitation of Liability
To the fullest extent permitted by law, Zeleia and Bilgesu Kadan will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the site or any product. Our total liability for any claim relating to a product or order will not exceed the amount you paid for that order. (Some jurisdictions do not allow certain limitations, so some of these may not apply to you.)
13. Indemnification
You agree to indemnify and hold harmless Zeleia and Bilgesu Kadan from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the site, or your violation of any law or third-party right.
14. Privacy
Your personal information is handled in accordance with our Privacy Policy.
15. Changes to These Terms
We may update these Terms at any time. The "Effective date" at the top shows the latest version. Continued use of the site after changes means you accept the updated Terms.
16. Termination
We may suspend or terminate your access to the site at any time, with or without notice, for any reason, including violation of these Terms.
17. Governing Law & Disputes
These Terms are governed by the laws of GOVERNING LAW JURISDICTION, without regard to conflict-of-law rules, and disputes will be resolved in the courts.
18. Severability & Entire Agreement
If any provision is found unenforceable, the rest remain in effect. These Terms, together with Part B and the policies referenced above, are the entire agreement between you and us regarding the site and your purchases.
19. Contact
Questions about these Terms: support@zeleiasupply.com.
PART B — DISTANCE SALES AGREEMENT
Preliminary Information Form
This Distance Sales Agreement forms part of these Terms and applies to every order placed at www.zeleiasupply.com. It takes effect on the Effective date shown at the top of this page.
Article 1 – Parties
1.1 Seller Name: Bilgesu Kadan Phone: +905327680783
Adress: Cevizli Mah. Tugay Yolu Cad. No:27/29 Maltepe, Istanbul, Turkey
Email: support@zeleiasupply.com
1.2 Buyer The Buyer is the individual who places an order at www.zeleiasupply.com. The Buyer's specific order details — name, billing and shipping address, the product(s) purchased, quantities, prices, and the order date — are recorded with the order and sent to the Buyer in the order-confirmation email, and form part of this agreement for that order.
1.3 Product features The products are apparel items custom-made (printed) to order based on the Buyer's selection, produced on demand by our fulfillment partner and shipped directly to the Buyer. The specific product(s), quantities, and options for each order are listed in the Buyer's order-confirmation email.
1.4 Total price including all taxes The total amount, including shipping and any applicable taxes, is shown clearly on the website before the order is completed and is itemized in the order-confirmation email. In case of dispute, the order/invoice record prevails.
Article 2 – Subject
2.1 This agreement sets out the parties' rights and obligations for the sale and delivery of the product(s) ordered electronically by the Buyer via www.zeleiasupply.com, in accordance with the Turkish Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts, together with any mandatory consumer-protection laws of the Buyer's own country or region. (Confirm exact statutory references with a lawyer.)
2.2 The Buyer acknowledges the products are made to order and therefore cannot be returned on the grounds of personal preference (wrong size, wrong color, or change of mind) unless a production-related defect exists. By completing the order, the Buyer confirms having received this preliminary information and accepts this agreement. An order-confirmation email — containing the order-specific details and a copy of/links to these terms — is sent once the order is placed.
Article 3 – Delivery & payment
The product is produced by our fulfillment partner and delivered by carrier to the address provided by the Buyer at checkout (as recorded in the order-confirmation email). Because items are made to order, an order enters production after payment is confirmed; production and shipping times vary by product and destination and are estimated at checkout and in the Shipping Policy. The Buyer is responsible for providing a correct, complete address. The Seller is not responsible for carrier delays. Payment method: Credit/Debit Card (processed via PayTR).
Article 4 – Delivery costs & fulfillment
4.1 Shipping costs are shown at checkout and itemized in the order-confirmation email. If the Seller offers free shipping above a stated amount, the Seller covers that cost. 4.2 Delivery is conditional on full payment. If payment is not received or is reversed, the Seller is released from the obligation to deliver. 4.3 After payment is confirmed, the order is produced and handed to the carrier; estimated timeframes are provided at checkout and in the Shipping Policy. 4.4 If the Seller cannot fulfill an order due to production issues, force majeure, or transport disruptions, the Seller will inform the Buyer and may offer a replacement, postponement, or full refund.
Article 5 – Buyer's declarations
5.1 Because each item is custom-printed on demand, products are not eligible for return, exchange, or the right of withdrawal on the basis of wrong size, wrong color, or change of mind. The Buyer is advised to check the size guide on each product page before ordering. 5.2 If the Buyer receives a damaged, defective, or misprinted product, the Buyer must notify the Seller within 30 days of delivery at support@zeleiasupply.com, with the order number and clear photos. The Buyer does not need to return the physical product. If a production-related defect is confirmed, the Seller provides a free replacement or refund. 5.3 The Buyer is responsible for the product's condition after delivery; products damaged by improper use will not be replaced. 5.4 If payment is later reversed due to unauthorized/fraudulent third-party card use, the Seller reserves its legal rights regarding the order.
Article 6 – Seller's declarations
6.1 The Seller is responsible for delivering the product complete and in accordance with the order. 6.2 The Seller informs the Buyer that products are made to order and cannot be returned or exchanged except for production defects, as in Article 5.2. 6.3 If delivery becomes impossible, the Seller will inform the Buyer, who may cancel, request a replacement, or postpone. In case of cancellation, the amount paid is refunded to the original payment method within the timeframe set by the bank/processor (typically a few business days, up to 14 days).
Article 7 – Right of withdrawal
7.1 Under the Regulation on Distance Contracts, the right of withdrawal does not apply to goods that are personalized or prepared to the consumer's order. As all Zeleia products are custom-printed on demand, they fall within this exception and are not subject to the standard 14-day withdrawal right. 7.2 This does not affect the Buyer's rights regarding a defective, damaged, or misprinted product, which are handled under Article 5.2.
Article 8 – Defective product process
If the Buyer receives a damaged or defective product, the Buyer should email support@zeleiasupply.com within 30 days of delivery with the order number and clear photos. The Seller will assess the issue (typically within a few business days) and, if a production defect is confirmed, provide a free replacement or refund. The Buyer does not need to return the item. The Seller does not accept "cash on delivery" returns.
Article 9 – Pricing errors
Product specifications and the full price including any taxes are shown on each product page, at checkout, and in the order-confirmation email. The Seller reserves the right to correct obvious technical pricing errors.
Article 10 – Jurisdiction
Disputes shall be handled in accordance with applicable consumer-protection law.
Article 11 – Enforcement
This agreement becomes binding when the Buyer confirms the checkbox "All good — I agree to the terms of service." at checkout and payment is completed. The order-confirmation email serves as the Buyer's record of the agreement and the order-specific details.